1. Information We Collect​

Personal Information You Provide​

When you submit a quote request, contact form, or any other form on our website, we may collect:

• First and last name

• Email address

• Phone number

• Property address or city/area

• Property type and details relevant to your service request

• Any additional information you voluntarily provide​

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Information Collected Automatically​

When you visit oracleaccess.ca, we automatically collect certain data through Google Analytics, including:

• Pages visited and time spent on each page

• General geographic location (city/region level only)

• Device type, browser type, and operating system

• Referring website or source (e.g. how you found us)

• IP address (anonymized where possible)

 

This data is aggregated and used only to understand how visitors use our website so we can improve your experience. We do not use this data to identify individual visitors.

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2. How We Use Your Information​

We use the personal information we collect to:

• Prepare and deliver your free property maintenance quote

• Communicate with you regarding your service request or booking

• Send follow-up emails related to your quote request

• Schedule and coordinate service appointments

• Improve our website and marketing based on aggregated analytics data

• Comply with legal and regulatory obligations

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We do not use your personal information for automated decision-making or profiling.

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3. How We Store Your Information​

Your personal information is stored in the following systems:

• Wix Contacts - our website platform, which stores form submission data securely

• Jobber - our field service management platform, which stores quote requests and customer records

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Both platforms use industry-standard security measures including encryption in transit and at rest. Oracle Access Solutions does not operate its own database servers for storing customer data.

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We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

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4. Sharing Your Information​

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers - with trusted platforms such as Wix and Jobber, solely to operate our business and deliver services to you

• Legal requirements - if required to do so by law, court order, or governmental authority

• Business transfers - in the event of a merger, acquisition, or sale of the business, personal information may be transferred as a business asset

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Any third parties we work with are required to handle your information in compliance with applicable Canadian privacy law.

 

5. Cookies and Tracking​

Our website uses cookies and similar tracking technologies through Google Analytics to collect anonymized usage data. Cookies are small text files stored on your device that help us understand how our website is used.

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You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

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We do not use advertising cookies or retargeting pixels at this time beyond standard Google Analytics tracking.

 

6. Your Rights​

Under PIPEDA and applicable provincial legislation, you have the right to:

• Know what personal information we hold about you

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Withdraw your consent to our use of your information (subject to legal or contractual restrictions)

• Request deletion of your personal information, subject to our legal obligations

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To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to all requests within 30 days.

 

7. Children’s Privacy​

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

 

8. Changes to This Policy​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

 

9. Contact Us​

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

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Oracle Access Solutions Inc.

Email: admin@oracleaccess.ca

Website: oracleaccess.ca

Service Areas: Windsor-Essex, Ontario · Calgary Metropolitan Region, Alberta

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This privacy policy was prepared for Oracle Access Solutions Inc. and is intended as a general guide to their data practices. It does not constitute legal advice. Oracle Access Solutions recommends consulting a qualified privacy lawyer if specific legal questions arise.